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SHIPPING POLICY

DOMESTIC
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For the past decade, OYSTRA masterpieces have adorned the homes of our patrons the world over. When it comes to delivering our shipments to your doorstep, we take no chances and work with only the best in the business.

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COVERAGE

For shipping within India, OYSTRA recommends and offers its patrons Ground/Surface transportation for its shipments to pin codes serviced by SPOTON Logistics Pvt. Ltd., our primary logistics partner. If for any reason, your pin code isn’t covered by SPOTON Logistics Pvt. Ltd.’s network, we will work with you to find a reliable alternative.

However, if you would like to personally pick up your order from our Noida store, or have it shipped by your own shipper or any other way, we are quite flexible and would be happy to work with you or your preferred logistics provider. In either of the above cases, choose the ‘Pick Up from Store’ option during check out.

Please keep in mind that we too would love for you to get your OYSTRA purchase at the earliest, and at the least minimum cost. However, years of experience have taught us to be a little more safe than sorry and it’s because of this cautious approach, we mostly ship our products using the surface/ground transportation option within India.

In our experience, not only is it the most economical option as it costs much less than Priority or Overnight Air delivery options, but also it is perhaps the safest way for transporting our heavyweight and volume packages across the country.

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PROCESS POST CHECK OUT:

  • Once we receive your online order confirmation, a member of our Customer Care team will reach out to you on the mobile number provided to reconfirm your purchase and go over the details of your order, thereby ensuring you’re getting exactly what you want.

  • Upon the re-confirmation of your order by our Customer Care team, we will pack your shipment and prepare the documentation within 2 business days.

  • As soon as we have all the documentation ready, we will hand over your packed shipment to our logistics provider and get in touch with you via email or text message to provide you with the shipment tracking number.

  • If there are no delays, it should usually take 4-5 business days before you receive your shipment.

 

SHIPPING COST CALCULATION ERROR

During the checkout process, you should normally see the shipping costs for your purchase as soon as you enter your Indian shipping address and pin code.

It is sometimes possible that the shipping cost might not change and your cart may reflect the cost of shipping as Rs.0. This might happen especially if it is a bigger Home product.

All the same, you need not worry. Upon receiving the confirmation of your order, our Customer Care team will promptly get back to you with an exact shipping cost and only after your approval, will they add it to your invoice. Unless specifically mentioned or unless it is during a promotion, WE DO NOT provide free shipping for our products.

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IN-STORE PICKUP OPTION

If you would like to pick up your order from our Noida store or send someone else to collect it, select the ‘Store Pick Up’ option under the shipping section during the checkout process. Our Customer Care team will coordinate the details with you and schedule a pickup time accordingly.

We take utmost care to pack each shipment carefully to ensure your valuable purchase reaches you intact and without any damage, but our responsibility ceases once the shipment is handed over to you.

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INSURANCE

OYSTRA dispatches each shipment with full marine insurance. If there is any damage to your shipment, it is very important to notify us immediately, take as many photographs as proof to document the damage and save all the packaging materials for the surveyors’ inspection.

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PROCESS IN CASE OF DAMAGE

Despite all the precautions and our best intentions that our shipment reaches you in the safest possible way, sometimes things are beyond our control. No matter how securely a sculpture or product is packed, the journey to your doorstep is not in our hands and your cooperation here is of utmost importance.

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STEPS TO OBSERVE:

  • If you notice any external damage to the outer packing or suspect something wrong, please make sure to mention it on the delivery slip before accepting the delivery of the package from the logistics provider.

  • Please do not wait for an auspicious time/day/occasion to unbox your shipment. In the case of any damage, an insurance claim will have to be filed, for which timing is key.

  • While unboxing if you notice that the product received is damaged, you must bring it to our notice within 24 hours of receiving the shipment by calling 01204061512 or emailing at info@oystra.in.

  • If possible, please document the damage using your mobile phone or camera.

  • Do not dispose of the packaging material and keep everything that came with the consignment for the inspection of the shipping company as well as the insurance surveyors.

  • In the unlikely rare event of a damaged shipment, OYSTRA will ensure you get a full refund or an exchange AS LONG AS the above-mentioned insurance claims procedures are followed.

 
 
 
INTERNATIONAL
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For the past decade, OYSTRA masterpieces have adorned the homes of our patrons the world over. When it comes to delivering our shipments to your doorstep, we take no chances. We work with only the best in the business.

 

LOGISTICS

OYSTRA offers expedited and insured door-to-door delivery by Air/Sea for all its consignments around the world. We only use reputed companies such as SPOTON Logistics Pvt. Ltd. or Hridaya Agencies that offer hassle-free delivery of our beautifully handcrafted products to your doorstep within 40 working days.

We are quite flexible when it comes to shipping options and can also work with a logistics provider of your choice.

 

CHECK OUT PROCESS

If you are an international customer and are considering a purchase from our online store, the shipping cost in the shopping cart will be displayed as Rs.0. We will contact you after receiving your purchase confirmation to discuss the shipping options and consequently get back to you with a quote.

You may also feel free to call us at 01204061512 or email us at info@oystra.in for a shipping estimate prior to your purchase.

Please make sure to let us know your complete address so that we can provide you with the most accurate shipping cost via email. After you confirm the same, we will add the shipping to your invoice.

 

WHY IS THE INTERNATIONAL SHIPPING COST NOT CALCULATED AT THE TIME OF CHECK OUT?

Since each of our products are unique, therefore, every consignment is unique and since the rates for international shipping are dynamic and vary considerably from time to time and country to country, we at OYSTRA prefer providing our patrons with precise current shipping costs at actuals rather than pre-loading system-generated rates that are always on the higher side. This is fair for both parties involved and forces us not to charge you more than what you should be paying.

Once we know your order details, we will then calculate the shipping cost based on the size/weight/volume of the products to your desired international shipping address. The shipping quote will be emailed to you for approval and no charge will be made until your confirmation. Shipping will then be added to the total after the order is placed.

All customs duties and local taxes at the destination country, if applicable, will be billed directly to the consignee at the time of delivery and is not calculated as part of OYSTRA's shipping cost. Please check with your local customs office for more information regarding these charges. OYSTRA is not responsible for any delays or destination charges levied because of a countries customs’ import laws and regulations.

Please call 01204061512 or email us at info@oystra.in for a prior shipping quote or for any other queries as well.

 

PROCESS POST CHECK OUT

  • Once we receive your online order confirmation, a member of our Customer Care team will reach out to you on the mobile number provided to reconfirm your purchase and go over the details of your order, thereby ensuring you’re getting exactly what you want.

  • Upon the re-confirmation of your order by our Customer Care team, we will pack your shipment and prepare the documentation within 3 business days of having it In Stock.

  • As soon as we have all the documentation ready, we will hand over your packed shipment to our logistics provider and get in touch with you via email or text message to provide you with the shipment tracking number.

  • If there are no delays, it should usually take 40 business days before you receive your shipment.

  • All customs duties and local taxes at the destination country, if applicable, will be directly billed to you before or after delivery by the logistics company and will not be part of OYSTRA's shipping cost. Please check with your local customs office for more information regarding these charges. OYSTRA is not responsible for any delays or destination charges levied because of a countries customs’ import laws and regulations.

 

INSURANCE

We take utmost care to pack each shipment carefully to ensure your valuable purchase reaches you intact and without any damage.

OYSTRA documents the packing process for each shipment in full detail. If there is any damage to your shipment, it is very important to notify us immediately, no more than 24 hours after receiving the package, take as many photographs as proof to document the damage and save all the packaging materials for the shipping company's inspection if need be. Please do not throw any packaging material until we tell you. 

 

PROCESS IN CASE OF DAMAGE

Despite all the precautions and our best intentions that our shipment reaches you in the safest possible way, sometimes things are beyond our control. No matter how securely a product is packed, the journey to your doorstep is not in our hands and your cooperation here is of utmost importance.

 

STEPS TO OBSERVE:

  • If you notice any external damage to the outer packing or suspect something wrong, please make sure to mention it on the delivery slip before accepting the delivery of the package from the logistics provider.

  • Just to be on the safer side, we would go to the extent of recommending you to ask the delivery person to wait if possible while you open and inspect the contents of the package before signing the delivery receipt.

  • Please do not wait for an auspicious time/day/occasion to unbox your shipment. In the case of any damage, an insurance claim will have to be filed, for which timing is key. We need to be notified of any damage no later than 24 hours after receiving the shipment.

  • While unboxing if you notice that the product received is damaged, you must bring it to our notice within 24 hours of receiving the product by calling 01204061512 or email us at info@oystra.in.

  • If possible, please document the damage using your mobile phone or camera.

  • Do not dispose of the packaging material and keep everything that came with the consignment for the inspection of the shipping company as well as the insurance surveyors.

  • In the unlikely rare event of a damaged shipment, OYSTRA will ensure to send you a replacement AS LONG AS we have your cooperation in following the above-mentioned insurance claims procedures.

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